Designed in Milan


Terms and conditions

  1. AGREEMENT, CONCLUSION, AND EFFECTIVENESS OF TERMS The purchase contract for the Products is concluded by completing and correctly submitting the order form. This form includes the purchaser’s details, order specifics, product price, additional charges, payment methods and terms, delivery address, delivery times, right of withdrawal, and consent to personal data processing.

When Designed in receives the order from the User, it sends a confirmation email or displays a printable order confirmation and summary page, containing the aforementioned details.

The Conditions are not considered effective between the parties in the absence of what is indicated in the previous point.

Designed in may modify or simply update these Conditions in whole or in part. The User acknowledges and accepts that any changes to these Conditions will apply to orders sent by Users after the date of communication of the modification of the Conditions. The User is therefore invited to view the Conditions each time they access and is advised to print a copy for future reference.

  1. REGISTRATION In order to use some features of, Users must register by providing, truthfully and completely, all the data requested in the appropriate registration form and fully accepting the privacy policy and these Conditions. The User has the duty to keep their login credentials safe.

It is understood that under no circumstances can Designed in be held liable in case of loss, dissemination, theft, or unauthorized use by third parties, for any reason, of Users’ login credentials.

  1. CANCELLATION AND ACCOUNT CLOSURE Registered Users can discontinue the use of the Products at any time and deactivate their accounts or request their deletion through the interface, if possible, or by sending written communication to Customer Service.

Designed in, in case of User violation of these Conditions or applicable legal provisions, reserves the right to suspend or close the User’s account at any time and without notice.

  1. PURCHASES ON DESIGNEDINMILAN.COM The purchase of one or more Products through is allowed to both Users who have the status of Consumers and Users who do not have such status.

Pursuant to art. 3, paragraph I, letter a) of Legislative Decree no. 206/2005 (“Consumer Code”), it is recalled that natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, professional, or artisanal activity that may be carried out.

Natural persons may purchase only if they have reached the age of eighteen (18).

Designed in undertakes to describe and present the Products sold on in the best possible way. However, some errors, inaccuracies, or small differences between and the actual Product may occur. Furthermore, any photographs of the Products on do not constitute a contractual element, as they are merely representative.

The User expressly grants Designed in the right to accept even only partially the order placed (for example, in the event that not all the ordered Products are available). In this case, the contract will be considered concluded with regard to the Products actually sold.

Designed in reserves the right to refuse and cancel an order:

  • When the Product is not available;
  • When authorization for the debit of the Product cost to the User is denied;
  • When a clearly erroneous and recognizable price is indicated at the time of purchase. In this case, the User will be contacted by Customer Service to be informed and will receive a refund of the transaction made.
  1. PRICES AND PAYMENTS Designed in reserves the right to change, at any time, the prices of the Products and any shipping costs for the same. It is understood that any changes will not affect contracts already concluded before the modification.

The selling prices of the Products are inclusive of VAT, if due; any other taxes and/or shipping costs charged to the User will be indicated before the purchase is confirmed.

The User undertakes to pay the price of the purchased Product within the times and methods indicated on

Any refund to the User will be promptly credited after careful verification and inspection of the returned product, using one of the methods proposed by Designed in and chosen by the User and, in the event of exercise of the right of withdrawal, no later than 14 days from the date on which Designed in became aware of the withdrawal itself and unless there are delays in the return. uses third-party tools (Stripe Payment) to process payments and does not come into any contact with the payment data provided (credit card number, name of cardholders, passwords, etc.).

Should these third-party tools deny authorization for payment, Designed in will not be able to provide the Products and will not be liable for any delays or non-deliveries.

  1. INVOICING Users who wish to receive an invoice will be asked for billing information at the time of purchase and must subsequently request it personally by writing an email to our Customer Service. For the issuance of the invoice, the information provided by the User will prevail, who declares and guarantees it to be truthful, releasing Designed in from any further compensation in this regard.

  2. DELIVERY METHODS OF MATERIAL PRODUCTS Material Product means any movable or digital good provided on a tangible support offered through

The ordered Material Products will be delivered to the User, at the address indicated by them, according to the methods chosen by the User or indicated on at the time of purchase. Delivery will take place within the terms indicated in the order confirmation.

Upon receipt, the User is required to verify the conformity of the package and the delivered product with the order placed; only after this verification will the delivery documents be signed, without prejudice to the right of withdrawal.

If an order exceeds the quantity available in stock, Designed in will inform the User via email if the Product is no longer available for booking or what the waiting times are to obtain it, asking whether the User intends to confirm the order or not.

Designed in assumes no responsibility for the delay or non-delivery of the Product due to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, and other similar events that have prevented, in whole or in part, its execution within the agreed time.

Designed in will not be liable to any party or third party for damages, losses, and costs incurred as a result of non-performance of the contract for the reasons indicated above, with the User being entitled only to the refund of any price paid.

  1. RIGHT OF WITHDRAWAL OF MATERIAL PRODUCTS The User who is a Consumer and who for any reason is not satisfied with the purchase of Material Products has the right to withdraw from the concluded contract, without any penalty and without specifying the reason, within 14 days from the date of delivery of the Product.

To exercise the right of withdrawal, the User must contact Designed in at Customer Service. The User will be informed of the procedures for returning the Product. The date of delivery to the post office or the carrier will be valid between the parties.

  1. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS Designed in declares to be the owner and/or licensee of all intellectual property rights related to Designed in and/or to the materials and contents available on Designed in

These Conditions do not grant the User any license to use Designed in and/or the individual Content and/or materials available therein, unless otherwise regulated.

All trademarks, figurative or nominative, and all other signs, trade names, service marks, trade names, illustrations, images, logos appearing on Designed in are and remain the property of Designed in Milan or its licensors and are protected by current trademark laws and related international treaties.

Any reproductions in any form of the explanatory texts and contents of Designed in, if unauthorized, will be considered violations of Designed in Milan’s intellectual and industrial property rights.


  1. DISCLAIMER Designed in is provided “as is” and “as available,” and Designed in Milan does not provide any express or implied warranty regarding Designed in, nor does it provide any warranty that Designed in will meet Users’ needs or that it will never be interrupted or free of errors, viruses, or bugs.

Designed in Milan will endeavor to ensure that Designed in is continuously available 24 hours a day, but will not be held liable if, for any reason, Designed in is not accessible and/or operational at any time or for any period. Access to Designed in may be temporarily suspended without notice in the event of system failure, maintenance, repairs, or for reasons entirely beyond Designed in Milan’s control or force majeure events.


  1. LIMITATION OF LIABILITY Designed in shall not be liable to the User, except in cases of willful misconduct or gross negligence, for malfunctions or failures connected to the use of the Internet beyond its control or that of its subcontractors.

Furthermore, Designed in shall not be liable for damages, losses, and costs incurred by the User due to the non-performance of the contract for reasons not attributable to them, with the User being entitled only to the full refund of the price paid and any additional costs incurred.

Designed in assumes no responsibility for any fraudulent or unlawful use that may be made by third parties, credit cards, checks, and other means of payment, at the time of payment for the services purchased, provided that it demonstrates having taken all possible precautions based on the best science and experience of the time and based on ordinary diligence.

The User agrees to indemnify and hold harmless Designed in (as well as the companies controlled or affiliated with it, its representatives, employees, consultants, administrators, agents, licensors, partners, and employees), from any obligation or liability, including legal costs incurred to defend themselves in court, arising from damages caused to other Users or third parties, in relation to the uploaded Content or the violation of legal terms or the terms of these Conditions.

Therefore, Designed in shall not be liable for:

  • Any losses that are not a direct consequence of the breach of the contract by Designed in Milan;
  • Any loss of business opportunity and any other loss, even indirect, possibly suffered by the User (such as, for example but not limited to, commercial losses, loss of revenues, profits, or presumed savings, loss of contracts or commercial relationships, loss of reputation or goodwill, etc.);
  • Improper or inadequate use of Designed in by Users or third parties;
  • The issuance of incorrect tax documents due to errors in the data provided by the User, the latter being solely responsible for the correct insertion.

In no event shall Designed in be liable for an amount exceeding twice the cost paid by the User.


  1. FORCE MAJEURE Designed in shall not be liable for the non-performance or delay in the fulfillment of its obligations, due to circumstances beyond the reasonable control of Designed in Milan, including force majeure events or, in any case, unforeseen and unforeseeable events and, in any case, independent of its will, such as, for example but not limited to, failures or interruptions to telephone or electrical lines, to the internet and/or in any case to other transmission tools, unavailability of websites, strikes, natural events, viruses, and cyber attacks, interruptions in the supply of products, services, or third-party applications.

The performance of obligations by Designed in Milan shall be considered suspended for the period during which force majeure events occur.

Designed in Milan shall take all actions in its power to identify solutions that allow the correct fulfillment of its obligations despite the persistence of force majeure events.


  1. LINKS TO THIRD-PARTY WEBSITES Designed in may contain links to third-party websites. Designed in Milan has no control over them and, therefore, is not in any way responsible for the content of these websites.

Some of these links may lead to third-party websites that provide services through Designed in In these cases, the individual services will be subject to the general terms of use of the site and for the use of the service prepared by third parties, with respect to which Designed in Milan assumes no responsibility.


  1. WAIVER No waiver by either party of any provision of these Terms shall be effective unless expressly stated as a waiver and communicated in writing.


  1. SEVERABILITY OF INDIVIDUAL CLAUSES If any provision of these Terms is deemed illegal or invalid, it shall not be considered part of the Terms, and this shall not affect the remaining provisions, which shall continue to be valid to the fullest extent permitted by law.


  1. PRIVACY The protection and processing of personal data will take place in accordance with the Privacy Policy, available on the Privacy Policy page.


  1. APPLICABLE LAW AND JURISDICTION These Conditions and all disputes concerning their execution, interpretation, and validity are subject to Italian law and the exclusive jurisdiction of the Court where Designed in Milan is located.

If the User is a consumer within the meaning of Article 3 of the Consumer Code, the territorial jurisdiction is of the court of the place of residence or domicile of the consumer himself, if located in the territory of the Italian State, without prejudice to the right of the consumer to resort to a different judge from that of the “Consumer Forum” pursuant to art. 66 bis of the Consumer Code, competent by territory according to one of the criteria of art. 18, 19, and 20 of the code of civil procedure.


  1. ONLINE DISPUTE RESOLUTION FOR CONSUMERS Consumers residing in Europe should be aware that the European Commission has established an online platform that provides an alternative tool for resolving disputes. This tool can be used by the Consumer to resolve out-of-court any dispute relating and/or arising from online sales contracts of goods and services entered into online with Designed in Milan. Consequently, the Consumer can use this platform for the resolution of any dispute arising from the online contract entered into with Designed in Milan. The platform is available at the following address:



The prices listed on and the final invoices will be stated in Euro (EUR) for all countries worldwide, except for the United Kingdom and the United States of America. For these countries, prices will be quoted in British Pounds (GBP) and United States Dollars (USD) respectively.

Credit cards will be charged in the currency corresponding to the buyer’s country of origin. However, due to fluctuating exchange rates, the final price may vary and will be calculated and charged to the credit card at the prevailing exchange rate on the day of the transaction.

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