Designed in Milan

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Refund and Returns Policy

Thank you for choosing Designed in Milan. Your satisfaction is our priority, and we want to ensure you have a hassle-free shopping experience. Below you will find our detailed refund and returns policy:

Return Terms:
We accept returns within 14 days of purchase. If more than 14 days have passed since the date of purchase, we cannot guarantee a full refund or exchange.

Return Conditions:
To be eligible for return, the item must be unused and in the same condition in which it was received. It must be returned in the original packaging.

Return Shipping:
Return shipping costs are the responsibility of the customer. To start the returns process, please send an email to: returns@designedinmilan.com. Carefully follow the instructions provided by our operator to complete the return successfully. Please make sure you use a trackable shipping service to send your return package.


Refunds:
Once we receive your return and verify that the item complies with the return conditions, we will send you an email notification to confirm receipt. We will also notify you when your refund is approved or rejected.

If the refund is approved, we will issue the refund to your original payment method or by crediting your credit card within a certain period of time.

Late or Missing Refunds:
If you have not yet received your refund, we recommend that you check your bank account again. Next, we suggest you contact your credit card company, as it may take a certain amount of time for your refund to actually appear.

If you have followed these checks and still have not received your refund, please contact us at returns@designedinmilan.com for assistance.


Return for defective item:
If the product arrives dirty or damaged, we will take care of everything, please provide detailed photos as soon as you open the package.

(some products may not be ironed, this obviously does not fall within the defect).

 


Returns Shipping:
To return the product, please write to us by email, we will choose our warehouse closest to you.

You are responsible for the shipping costs of returning the item. Shipping costs are not refundable.

For further questions or assistance regarding refunds and returns, please contact us at:
return@designedinmilan.com

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